Frequently Asked Questions
Straight answers about our guides, how you receive them, and what they can and can't do.
1. What exactly am I buying?
A PDF you download instantly. The Roof Claim Playbook is a 25-page guide for homeowners on navigating a roof insurance claim. The Contractor's Supplement Template Pack is a 28-page set of templates and checklists for roofing contractors documenting insurance jobs. One-time purchase, no subscription.
2. How do I receive my guide?
Immediately after checkout. You'll land on a download page with your download link. The PDF reads on any phone, tablet, or computer and prints cleanly.
3. Is this legal or insurance advice?
No. Our publications are educational information only. They explain how the claim process works; they are not legal advice, insurance advice, or financial advice, and they don't replace a licensed attorney or insurance professional.
4. Will this guarantee my claim gets approved or increase my payout?
No — and you should be skeptical of anyone who promises that. No guide can guarantee a carrier's decision or a dollar outcome. What our guides do is help you understand the process and document your side of it correctly, so nothing gets missed on your end.
5. Which guide do I need — homeowner or contractor?
If you're filing a claim on your own home, get The Roof Claim Playbook. If you run a roofing business and handle insurance jobs, get The Contractor's Supplement Template Pack. Each is written specifically for its audience.
6. Can my whole contracting team use the Supplement Pack?
Yes. Your purchase includes a company-wide license — share the checklists with your crews and the scripts with your reps. Please don't redistribute it outside your company.
7. What if the guide doesn't help me?
Every purchase is covered by our 14-day money-back guarantee. If you're not satisfied within 14 days of purchase, we'll refund you in full.
8. I lost my download link. What do I do?
Your download page is your permanent access — bookmark it right after checkout so you can return to it anytime.
9. Do you offer refunds on the free checklist?
The 10-Point Roof Claim Checklist is free — nothing to refund.
10. Who writes these guides?
They're written by Christopher Joffrion, who has spent years working residential roof insurance claims from the contractor's side — documenting damage, building supplements, and communicating with adjusters. See the About page for more.